SOOP Download Not Working?
Find the cause and fix your SOOP download in minutes
Invalid URLs, audio/video merge issues, slow speeds. Here is how to diagnose and fix the most common SOOP download errors.
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Common Reasons SOOP Downloads Fail
URL Error Detection
Invalid links are flagged instantly
Auto Audio/Video Merge
Separate audio and video tracks are merged automatically
Deleted Video Notice
Clear messaging when a replay no longer exists
Handles Slow Networks
Parallel downloads stay stable on slower connections
Live Error Messages
See the exact failure reason on screen
Support Access
Contact us directly if the issue persists
How to Fix a Failed SOOP Download
Double-check the URL
Make sure you copied the full URL from the SOOP replay page.
Check the video status
Deleted or private replays cannot be downloaded.
Allow time for merging
SOOP videos ship with separate audio and video tracks, so merging takes a little extra processing time.
SOOP Download Error FAQ
VOD Loader: FAQs
Check, in order: is the URL correct and has the replay been deleted. Most failures come down to one of these two.
SOOP delivers audio and video as separate tracks, so an extra merge step runs after downloading before the file is ready.
You may have opened the file before merging finished. Wait for the completion message, then play the file again.
General: FAQs
Check your mobile browser's popup blocker settings and try again with an updated browser like Chrome.
Reach out through our contact page with the exact error message and we'll look into it.